FAQ
Where are your orders shipped from?
All orders are shipped locally from Australia via Australia Post. No overseas shipping or customs delays.
How long does shipping take?
We dispatch all orders within the next business day. Estimated delivery times:
* Sydney: 1–2 business days
* Melbourne: 2–3 business days
* Brisbane: 3–4 business days
* Adelaide: 2–3 business days
* Perth: 4–6 business days
* Hobart: 3–4 business days
* Darwin: 3–5 business days
Delivery times may vary during holidays or peak periods.
Do you offer next-day dispatch?
Yes. We guarantee all orders will be dispatched by the next business day after payment confirmation. Our team works quickly to ensure your parcel is packed and shipped out as fast as possible.
Once dispatched, you’ll receive a tracking number by email so you can follow your delivery with Australia Post.
Do you provide tracking numbers?
Yes. Once your order has been dispatched, you’ll receive a tracking number by email so you can follow your parcel’s journey.
Do you offer local pickup?
No, we currently operate as an online-only store and do not offer local pickup.
Do you sell to customers under 18?
No. You must be 18 years or older to purchase from our website. Age verification may be required before dispatch.
What payment methods do you accept?
We currently only accept bank transfer payments. Payment instructions will be provided during checkout.
My tracking hasn’t updated. What should I do?
Australia Post tracking updates can sometimes be delayed, especially during busy periods. If your tracking hasn’t updated for several business days, contact us and we’ll investigate it for you.
What happens if my parcel is lost?
If your parcel is confirmed lost by Australia Post, we’ll work with you to arrange a replacement or suitable solution.
What should I do if I receive a faulty product?
Please contact us with your order number and provide photos or videos of the issue. Our support team will assess the problem and help resolve it as quickly as possible.
Are your products authentic?
Yes. We source directly from authorised suppliers and distributors. Many products also include anti-counterfeit verification codes for authenticity checking.
Do you offer wholesale or bulk pricing?
Yes. We provide bulk and wholesale pricing for selected products. Contact us with the products and quantities you’re interested in for a quote.
Do you ship internationally?
No. We currently only ship within Australia.
How can I contact customer support?
You can reach our support team anytime via email. We aim to reply within 24 hours on business days.
Do you accept returns or exchanges?
Due to the nature of tobacco-related products, returns and exchanges are limited. If there’s an issue with your order, contact us and we’ll do our best to help.